Contract Manager (Gas/Mechanical) – Maintenance/Facilities Services

Contract Manager (Gas/Mechanical)

Maintenance/Facilities Services Department

Permanent

Hampshire

Salary: £36,000 to £42,000 (subject to knowledge and experience)

Benefits: Company van, fuel card, and pension

Reporting to: Head of Department (Maintenance)

 

Corrigenda are a successful privately-owned commercial facilities business, delivering mechanical & electrical and building fabrications works to private and public-sector customers.

Due to recent expansion and reorganisation we are looking to recruit managers with a ‘can do’ attitude who are customer focused and commercially aware.

You must have proven knowledge and understanding of what is involved in a successful Facilities Services based contract, and lead the continuous development of the relationship with the client and associated contract specialists.

We are looking for someone who is professional and confident in a client facing environment and can communicate effectively with stakeholders.

 

Typical ‘everyday tasks’ you would be involved with include (but not limited to):

  • Planning and managing of reactive and planned maintenance work to ensure SLA and KPI standards are maintained at all times, which could include database and excel spreadsheet manipulation and reporting
  • Quoting works giving detailed breakdowns and possible exclusions and limitations
  • Monitoring budgets and contract financials
  • Dealing with technical escalation from engineers and clients
  • Client liaison and communication with formal weekly, monthly, quarterly meetings which would include presenting
  • Delegation of tasks to staff and supervision of those tasks to deadlines and monitoring progress
  • Managing and motivation of people and basic human resource issues
  • Managing absence, improvement plans and disciplinary processes
  • Health and safety management and promotion of positive attitude to H&S
  • Managing accuracy of job information via the helpdesk
  • To be part of a management out of hours rota liaising with client, workforce and sub-contractors
  • Knowledge of statutory requirements and current legislation

 

 

The role will involve all aspects of ‘performance management’ as follows:

  • People and Personal Management
    • Inspires, challenges and empowers others to achieve and build on their skills through a mentoring and coaching approach
    • Carry out H&S audits on internal employees and sub-contractors
    • Effective use of delegation to achieve results
    • Demands accountability through clear instructions and objective setting
    • Manages failure for positive effect through timely, open and honest management of issues
    • Effective communication (in line with the company’s communication strategy)
    • Resolves conflict openly and in a timely manner
    • Carry out internal performance appraisals
    • Carry out regular review meetings with sub-contractors to ensure standards are maintained
    • Ensure all monthly reports are completed and forwarded to appropriate clients
    • Overall responsibility for portfolio of contracts in relation to performance both financially and in line contract requirements
    • Responsible for the undertaking of quality assurance inspections on a predetermined amount of all works delivered and record

 

  • Financial Performance & Focused Business Development
    • Demonstrate financial understanding through achievement of targets and no exposures
    • Commitment to targets
      • Cash Flow
      • Margin Contribution
      • Manage budgets and resources effectively
      • Manage WIP and cost accruals

 

  • Quality and Innovation
    • Mobilises necessary resources and expertise to resolve critical problems
    • Tackles tasks creatively, evaluating options and testing solutions
    • Understands and interprets reports, data or information

 

  • Client and Customer Satisfaction
    • Influence on executive clients
    • Sets and manages expectations
    • Understands client’s business and drivers
    • Ensures a high priority is placed on satisfying customer needs, emphasising this to others
    • Networker, creating and meeting high customer expectations

 

 

Corresponding ‘behaviours’ will be required when managing performance as follows:

Corrigenda are looking at developing their management team using a series of ‘personal success factors’ which set out what is required (performance) and what behaviours the manager needs to exhibit when managing that performance. Some typical examples are shown below:

 

  • People and Personnel management might be:
    • Generates enthusiasm, high morale and positive team spirit, recognising and rewarding achievements and behaviours which support the business Mission, Business Goals and Ethics
    • Sets vision
    • Demonstrates integrity

 

  • Financial Performance & Focused Business Development
    • Demonstrates full understanding of financial terms and concepts
    • Undertakes effective business planning and sets financial/ business targets
    • Sees issues in commercial, financial and value terms in the interest of the business

 

Knowledge and Experience

Essential

  • NVQ 3 in relevant M&E discipline (or equivalent)
  • Minimum of 3 years’ experience in a similar role
  • Proven track record delivering high levels of customer satisfaction
  • Good knowledge of quality assurance systems
  • Excellent people management skills
  • IT literate with packages such as Microsoft Word and Excel

Desirable

  • IOSH Managing Safely or CITB GE700 training in Health & Safety

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