Contract Administrator – Southampton team

Up to £24,000

Permanent / 40 hours per week

Monday to Friday – Alternating Work Pattern – 08:00 – 16:30 / 08:30 – 17:00

Location: Southampton

Corrigenda are looking to recruit an enthusiastic Contract Administrator, who will be responsible for the co-ordination and management of customer service requests and acting as first line support for clients.

This includes organisation and prioritisation of work schedules for multi-disciplined engineers / sub-contractors delivering service in the field and chasing progression of those work orders.

They will be highly motivated, punctual, well-presented, organised and enthusiastic, have excellent people and communication skills, able to work effectively as part of a team and as an individual, able to work flexibly, make decisions and solve problems, able to react to rapidly changing scenarios whilst possessing excellent IT skills.

Key Responsibilities Include
(but not limited to):

• Create reactive jobs on the Corrigenda computer system and scheduling them to be completed by the selected timeframe
• Prioritise and plan routine maintenance ensuring SLAs are achieved
• Update work schedules and planner on the computer system
• Update client computer systems with work updates for in house and sub-contracted works as required to produce client monthly reports
• Initial handling and logging of client requests via telephone or email for multiple contracts
• Reconcile asset data following routine maintenance activities
• Update and maintain records ensuring all required documents are completed on Corrigenda and client computer system
• Liaise with external contractors to attend site and gather updates on work in progress
• Liaise with and provide feedback to customers on the progress of jobs outstanding
• Relaying instructions to engineers and collating details of works in progress
• Ensure engineers attending jobs are appropriately qualified to do so
• Liaise with contract managers and engineers to ensure effective communication
• Ensure each job is efficiently progressed to be ready for monthly invoicing
• Assist with producing monthly client management reports
• Process weekly timesheets in preparation for the payroll team
• General administrative duties
• Assist with other work activities when required and provide team cover during holidays/sickness
Training will be given for all of the above.

Knowledge, Experience and Skills:

• Excellent written and verbal communication skills
• Confident when speaking on the phone
• Ability to prioritise and work under pressure
• Ability to achieve high levels of customer satisfaction and build strong relationships with both clients and colleagues
• Great attention to detail
• IT literate – must be confident in all Microsoft Office Packages, particularly Excel

Package:

• Up to £24,000
• Company annual performance related bonus
• Company pension
• BUPA cash plan
• Overtime opportunities
• 31 days’ holiday (including bank holidays)
• Employee Assistance Programme
• Refer a friend reward scheme

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