Customer Service Administrator – Southampton team

Salary: Competitive
Permanent / 40 hours per week
Monday to Friday – Alternating Work Pattern – 08:00 – 16:30 / 08:30 – 17:00
Location: Based in Southampton

Corrigenda are looking to recruit an enthusiastic Customer Service Administrator, who will be responsible for the coordination and management of customer service requests and acting as first line support for clients.

This includes organisation and prioritisation of work schedules for multi-disciplined engineers / sub-contractors delivering service in the field and chasing progression of those work orders.

They will be highly motivated, punctual, well-presented, organised and enthusiastic, have excellent people and communication skills, able to work effectively as part of a team and as an individual, able to work flexibly, make decisions and solve problems, able to react to rapidly changing scenarios whilst possessing excellent IT skills.

Key Responsibilities Include
(but not limited to):

Initial handling and logging of client requests via telephone or email for multiple contracts
Prioritise and plan routine maintenance ensuring SLA’s are achieved
Create reactive jobs on the Corrigenda CAFM system and scheduling them to be completed by the selected timeframe
Update work schedules and planner on the CAFM system
Update client CAFM systems with work updates for in house and sub-contracted works as required to produce client monthly reports
Reconcile asset data following routine maintenance activities
Update and maintain records ensuring all required documents are completed on Corrigenda and client CAFM system
Liaise with external contractors to attend site and gather updates on work in progress
Carry out weekly “housekeeping” on Corrigenda’s CAFM system to ensure jobs are allocated in the correct location
Liaise with and provide feedback to customers on the progress of jobs outstanding
Relaying instructions to engineers and collating details of works in progress
Ensure engineers attending jobs are appropriately qualified to do so
Liaise with contract managers and engineers to ensure effective communication
Ensure each job is efficiently progressed to be ready for client invoicing
General administrative duties
Assist with other work activities when required and provide team cover during holidays/sickness
Training will be given for all of the above.

Knowledge, Experience and Skills:

Excellent written and verbal communication skills
Confident when speaking on the phone
Ability to prioritise and work under pressure
Ability to achieve high levels of customer satisfaction and build strong relationships with both clients and colleagues
Great attention to detail
IT literate – must be confident in all Microsoft Office Packages, particularly Excel
Previous experience dealing with customer queries

Previous experience of working in an office (not necessarily in the construction/property sector) but previous experience would be a bonus




Competitive salary
Company annual performance related bonus
Company pension
31 days’ holiday (including bank holidays)
Employee Assistance Programme


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