Customer Service Administrator - Surrey

Salary: £19,080 – £23,320, (subject to knowledge and experience)

Permanent / 40 hours per week

Monday to Friday – Alternating Work Pattern – 08:00 – 16:30 / 08:30 – 17:00

Location: Based in Camberley

Corrigenda are looking to recruit an enthusiastic Customer Service Administrator, who will be responsible for the co-ordination and management of customer service requests and acting as first line support for clients. This includes organisation and prioritisation of work schedules for multi-disciplined engineers / subcontractors delivering service in the field and chasing progression of those work orders.

They will be highly motivated, punctual, well-presented, organised and enthusiastic, have excellent people and communication skills, able to work effectively as part of a team and as an individual, able to work flexibly, make decisions and solve problems, able to react to rapidly changing scenarios whilst possessing excellent IT skills

Key Responsibilities Include
(but not limited to):

• Initial handling and logging of client requests via telephone or email for multiple contracts
• Prioritise and plan routine maintenance ensuring SLA’s are achieved
• Create reactive jobs on the Corrigenda CAFM system and scheduling them to be completed by the selected timeframe
• Update work schedules and planner on the CAFM system
• Update client CAFM systems with work updates for in house and sub-contracted works as required to produce client monthly reports
• Reconcile asset data following routine maintenance activities
• Update and maintain records ensuring all required documents are completed on Corrigenda and client CAFM system
• Liaise with external contractors to attend site and gather updates on work in progress
• Carry out weekly “housekeeping” on Corrigenda’s CAFM system to ensure jobs are allocated in the correct location
• Liaise with and provide feedback to customers on the progress of jobs outstanding
• Relaying instructions to engineers and collating details of works in progress
• Ensure engineers attending jobs are appropriately qualified to do so
• Liaise with contract managers and engineers to ensure effective communication
• Ensure each job is efficiently progressed to be ready for client invoicing
• Prepare invoices and applications
• Assisting with monthly invoicing
• General administrative duties

• Assist with other work activities when required and provide team cover during holidays/sickness

Training will be given for all of the above.

Knowledge, Experience and Skills:

• Excellent written and verbal communication skills
• Confident when speaking on the phone
• Ability to prioritise and work under pressure
• Ability to achieve high levels of customer satisfaction and build strong relationships with both clients and colleagues
• Great attention to detail
• IT literate – must be confident in all Microsoft Office Packages, particularly Excel
• Previous experience dealing with customer queries
• Previous experience of working in an office (not necessarily in the construction/property
sector) but previous experience would be a bonus


• Basic salary £19,080 – £23,320 (subject to knowledge and experience)
• Company annual performance related bonus
• Company pension
• 31 days’ holiday (including bank holidays)
• Employee Assistance Programme


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