Contract Supervisor – Commercial Heating / Facilities Services (SO Area)

Salary: £36,000 to £39,000

(subject to knowledge and experience)

Benefits: Company van, Employee Assistance Programme, company performance bonus and pension

Reporting to: Contract Manager

Corrigenda are looking for an enthusiastic and dedicated Contract Supervisor to assist the Contract Manager with the day to day service delivery of a portfolio of contracts within SO postcode and the surrounding areas, ensuring that contract Service Level agreements (SLA) and Key Performance Indicators (KPIs) are achieved.
The job is a predominantly based at our local Southampton office, but occasional visits to our head office in Whiteley and working / visiting sites may be required.
The role includes the supervision of a team of multi-trade engineers and specialist sub-contractors to complete cyclic and reactive maintenance tasks, you will also be required to be professional and confident in a client facing environment and communicate effectively with stakeholders.

Key Responsibilities Include
(but not limited to):

Operational
• Assist the Contract Manager with the daily delivery, implementation and on-going development of each of the contracts
• Deputise for Contract Manager during periods of absence
• Be on out of hours call out rota and attend emergency repair works as required
• Provide technical and practical support to engineers
• Carry out site visits as required, look at works with a view to estimating time and materials
• Quoting works giving detailed breakdowns while defining exclusions and limitations
• Ensure labour resources are planned for the works and coordinated. Help develop realistic working programmes
• Keep daily check on labour resourcing to ensure smooth running of jobs and minimal waste of labour time onsite
• Site Materials: ensure materials are available for the works to proceed and check pre-ordered materials available. During site visits check material requirements for the jobs and order if required to ensure sites are kept fed with materials to avoid labour stoppages. Check material quality as per specification or client requirements and ensure timely delivery
• Check documentation / paperwork has been submitted and completed correctly
• Ongoing site monitoring of H&S compliance which includes inspections and compliance checks
• Required to produce RAMS (risk & method statements)
• Maintain a safe working environment for engineers, end users on site and general public at all times
• Manage the delivery of the work onsite, organising labour and materials and carrying out onsite supervision
• Provide additional onsite support (extra pair of hands) where required to help efficient operation
• Attend to reactive breakdowns as required

Financial / Commercial
• Ensure purchase orders are raised in accordance with company policy and procedures for all reactive and planned maintenance works
• Pro-active work towards contract renewals and client retention
• Quotes are accurately produced to maximise opportunity of profitability


People
• Provide supervisory role to site staff, which would mean directing and managing staff, this may include involvement in staff reviews, disciplinary procedures and decisions on recruitment
• Develop team building ethos and lead by example
• Encourage effective communication between management, office-based staff and on-site engineers


Customer Satisfaction
• Communicate with customer ensuring customer satisfaction is maintained and site interruptions/disturbances are fully liaised to clients. Ensure customers are kept aware of work progress and any difficulties or changes that effect time, cost or quality
• Attend client meetings when required, this includes local drop ins of smaller sites
• Deal with queries from engineers, clients and end users in a professional and helpful manner
Corporate Policy & Procedures
• Develop and monitor office process and procedures in accordance with Corrigenda quality systems
• Implementation of all company policies and procedures
• Conduct of business activities in line with company policies and values

Knowledge and Experience:

Essential:
• NVQ 3 in relevant M&E discipline (or equivalent)
• Recognised Health and Safety training
• Proven track record delivering high levels of customer satisfaction
• Good practical and working knowledge of commercial heating / hot water systems
• Good knowledge of quality assurance systems
• Excellent people management skills
• IT literate with packages such as Microsoft Word and Excel
• Full driving licence
• Pass DBS background checks for working in schools
Desirable:
• Gas qualification and experience

Package:

  • Salary £36000 to £39000 (depending on experience)
  • Discretionary company performance related annual bonus
  • Overtime opportunities
  • 31 days’ annual holiday (inclusive of Bank Holidays)
  • Pension
  • Company Vehicle
  • Company Mobile
  • Employee Assistance Programme

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