Customer Service Administrator – Solent

FULL TIME – 40 hours per week

Monday to Friday – Alternating Work Pattern – 08:00 – 16:30 / 08:30 – 17:00

Salary: Up to £20,000 (subject to knowledge and experience)

Benefits: 23 days holiday plus bank holidays, Company Pension, Employee Assistance Programme

Reporting to: Admin Supervisor

Corrigenda are looking to recruit an enthusiastic Customer Service Advisor, who will be based at our Southampton office, with occasional visits to other offices for training, meetings etc.

The successful candidate will be responsible for the co-ordination and management of customer service requests and acting as first line support for clients. Requests come in via the telephone, email and online portals, so we are looking for someone who can respond quickly and confidently to enquiries while at the same time delivering great customer service. Good computer skills and attention to detail are essential.

If you feel you have the right skills and experience to succeed in the role, we would love to hear from you.

Key Responsibilities Include
(but not limited to):

• Initial handling and logging of various client requests via telephone, email or online portals
• Answering the phone in a timely manner and directing calls / taking messages accordingly
• Liaise with and provide feedback to customers on the progress of jobs
• Liaise with external contractors
• Generating jobs on the Corrigenda CAFM system
• Relaying instructions to engineers and collating details of works in progress
• Processing and inputting worksheet information correctly onto our system
• Liaise with contract managers and engineers to ensure effective communication
• To contribute to implementing new working methods and actively participate in continuous improvement
• Updating client portals
• Raise and issue purchase orders for materials and subcontractors
• Assist with arranging site access & appointment bookings with clients
• Other general administrative duties
• Assist with other work activities when required and provide team cover during holidays/sickness

Knowledge, Experience and Skills:

Essential
• Previous experience working in a front-line customer advisor / helpdesk role
• Previous experience dealing with customer queries
• Excellent written and verbal communication skills
• Ability to achieve high levels of customer satisfaction
• Ability to work as part of a small team to become a ‘Team Player’ whilst demonstrating initiative and ability to work independently
• Attention to detail
• IT literate
• A minimum of C/4 grade in English and Math (or equivalent)

Desirable
• Previous experience working in a facilities role
• Experience in using client data bases for call handling and task logging

Package:

• Bupa Cash Plan
Company annual performance related bonus
Company pension
31 days’ holiday (including bank holidays)
Employee Assistance Programme

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