Customer Service Advisor - Hampshire County Council

Salary: £18,000 to £20,000 (subject to knowledge and experience)

Benefits: 23 days holiday plus bank holidays, Company Pension, Employee Assistance Programme

40 hours per week

 

Reporting to: Office Manager

Due to growth within the company, Corrigenda are looking to recruit two enthusiastic Customer Service Advisors, who will be based at our Winchester office.

The successful candidates will be part of a small dedicated team responsible for coordination and management of customer service requests and acting as first line support for clients.

This is a busy telephone-based role so we are looking for someone who can respond quickly and confidently to enquiries while at the same time delivering great customer service. Good computer skills and attention to detail are essential. If you feel you have the right skills and experience to succeed in the role, we would love to hear from you.

Key Responsibilities Include
(but not limited to):

• Initial handling and logging of client requests via telephone or email

• Liaise with and provide feedback to customers on the progress of jobs

• Liaise with external contractors

• Create reactive jobs using our customer database

• Relaying instructions to engineers and collating details of works in progress

• Liaise with contract managers and engineers to ensure effective communication

• To contribute to implementing new working methods and actively participate in continuous improvement

• Updating client portals

• Raise purchase orders for materials and subcontractors

Knowledge, Experience and Skills:

Essential

• Previous experience working in a front-line customer advisor / helpdesk Role

• Previous experience dealing with customer queries

• Excellent written and verbal communication skills

• Ability to achieve high levels of customer satisfaction

• Ability to work as part of a small team to become a ‘Team Player’ whilst demonstrating initiative and ability to work independently

• Attention to detail

• IT literate

• A minimum of C/4 grade in English and Math (or equivalent)

Desirable

• Previous experience working in a facilities role

• Experience in using client data bases for call handling and task logging

Package:

  • Basic salary £18,000 – £20,00 (subject to knowledge and experience)
  • Company pension
  • 31 days’ holiday (including bank holidays)
  • Employee Assistance Programme

 

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