Customer Service Advisor - Hampshire County Council
Salary: £18,000 to £20,000 (subject to knowledge and experience)
Benefits: 23 days holiday plus bank holidays, Company Pension, Employee Assistance Programme
Reporting to: Office Manager
We are looking for a hardworking, friendly person who cares about delivering great service and support to our clients to join our small, dedicated team based at our office in Winchester.
The successful candidate will be responsible for coordination and management of customer service requests and acting as first line support for clients. This is a busy telephone-based role so we are looking for someone who can respond quickly and confidently to enquiries while at the same time delivering great customer service
Responsibilities will Include
(but not limited to):
- Taking phone and email enquiries from our clients, external contractors and engineers.
- Logging their service requests and following up on outstanding works.
- Supporting our team of engineers with raising purchase orders, ordering parts and materials
- Liaising with external contractors about new and outstanding works.
- Updating client portals
Knowledge, Experience and Skills:
Full training is provided, however experience working in a front-line customer advisor or helpdesk role, good IT skills (MS Word & Excel) along with excellent written and verbal communication skills are essential.
If you feel you have the right skills and experience to succeed in the role, we would love to hear from you.