Planned Maintenance Administrator – Hampshire County Council

Permanent / 40 hours per week (Monday – Friday)

Salary band: £20,000 – £22,000, (subject to knowledge and experience)

Location: Based at Winchester

Corrigenda are looking to recruit an enthusiastic Planned Maintenance Administrator.
The successful candidate will be part of a small, dedicated team responsible for coordination and management of planned maintenance visits and acting as first line support for the client.

This is a busy role with key focus on ensuring that planned maintenance visits are completed, and that supporting documentation is checked and updated on our client database.

This includes organisation and prioritisation of work schedules for multi-disciplined engineers / sub-contractors delivering service in the field and chasing progression of those work.

They will be highly motivated, punctual, well-presented, organised, have excellent people and communication skills, make decisions, and solve problems, able to react to rapidly changing scenarios whilst possessing excellent IT skills.

Key Responsibilities Include
(but not limited to):

• Prioritise and plan routine maintenance with customers
• Ensure that only those appropriately qualified or experienced staff carry out services allocated to them efficiently, safely and to standard
• Updating work schedules and the planner on Corrigenda’s system
• Relaying instructions to engineers and collating details of works in progress
• Liaise with contract managers and engineers to ensure effective communication
• Liaise with external contractors to attend site and get updates on routine maintenance visits
• Update and maintain assets & records ensuring all required documentation is completed and uploaded to the client CAFM system in a timely manner
• Update client CAFM systems with work update for in house and sub-contracted works as required to produce client monthly reports
• To support the handling and logging of client requests via telephone or email
• Raise purchase orders for materials and subcontractors
• Assist with other work activities when required and provide team cover during holidays/sickness
• To contribute to implementing new working methods and actively participate in continuous improvement
• General Administrative duties
Training will be given on all of the above.

Knowledge, Experience and Skills:

• Excellent written and verbal communication skills
• Confident when speaking on the phone
• Ability to prioritise and work under pressure
• Ability to work as part of a small team to become a ‘Team Player’ whilst demonstrating initiative and ability to work independently
• Ability to achieve high levels of customer satisfaction and build strong relationships with both clients and colleagues
• Attention to detail
• IT literate – must be confident in all Microsoft Office Packages particularly Excel
• Previous experience working in a facilities role
• Previous experience in using CAFM systems for call handling and task logging
• Previous experience in quality assurance and/or compliance

Package:

• Basic salary £20,000 – £22,000 (subject to knowledge and experience)
• Company annual performance related bonus
• Company pension
• 31 days’ holiday (including bank holidays)
• Employee Assistance Programme
• BUPA Cashplan

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