Resource Scheduler - Hampshire County Council

Salary: £21,000 to £23,500 (subject to knowledge and experience)

Benefits: 23 days holiday, Company pension scheme. Employee Assistance Programme.

Permanent / 40 hours per week

Reporting to: Office Manager

Corrigenda are looking to recruit an enthusiastic resource scheduler within our Winchester office.

The successful candidates will be responsible for coordination of multi-disciplined engineers / sub-contractors to ensure they attend to reactive maintenance jobs in accordance with contract key performance indicators.

Key Responsibilities Include
(but not limited to):

  • Resourcing and scheduling reactive maintenance works
  • Assigning work to appropriately qualified or experienced staff
  • Ensuring that work is assigned and carried out according to agreed SLA’s
  • Relaying instructions to engineers and collating details of works in progress
  • Liaising with external contractors to attend site and get updates on work in progress
  • Update client CAFM system (PAMS) with works update for in house and sub-contracted works as required to produce client monthly reports
  • Monitoring KPI’s and SLA’s against contract requirements. Escalate any issues immediately to Service Manager, Office Manager or Account Manager for resolution
  • Answer inbound calls for helpdesk staff to help meet high call demand.
  • Update, maintain records and ensure all required documents are completed on CAFM system
  • To contribute to implementing new working methods and actively participate in continuous improvement

Knowledge, Experience and Skills:

Essential:-

  • Previous experience working in a facilities/customer service role
  • Excellent written and verbal communication skills
  • Ability to work as part of a small team to become a ‘Team Player’ whilst demonstrating initiative and ability to work independently
  • Attention to detail
  • IT literate

Desirable:-

  • Previous experience of CAFM systems.

Package:

  • Salary £21,000 to £23,500 (subject to knowledge and experience)
  • Company pension
  • 31 days’ holiday (including bank holidays)
  • Employee Assistance Programme

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