Resource Scheduler - Hampshire County Council

Salary: £21,000 to £23,500 (subject to knowledge and experience)

Benefits: 23 days holiday, Company pension scheme. Employee Assistance Programme.

Permanent / 40 hours per week

Reporting to: Office Manager

Corrigenda are looking to recruit an enthusiastic resource scheduler within our Winchester office.

The successful candidates will be responsible for coordination of multi-disciplined engineers / sub-contractors to ensure they attend to reactive maintenance jobs in accordance with contract key performance indicators.

Key Responsibilities Include
(but not limited to):

Resourcing and scheduling reactive maintenance works
Assigning work to appropriately qualified or experienced staff
Ensuring that work is assigned and carried out according to agreed SLA’s
Relaying instructions to engineers and collating details of works in progress
Liaising with external contractors to attend site and get updates on work in progress
Update client CAFM system (PAMS) with works update for in house and sub-contracted works as required to produce client monthly reports
Monitoring KPI’s and SLA’s against contract requirements. Escalate any issues immediately to Service Manager, Office Manager or Account Manager for resolution
Answer inbound calls for helpdesk staff to help meet high call demand.
Update, maintain records and ensure all required documents are completed on CAFM system
To contribute to implementing new working methods and actively participate in continuous improvement

Knowledge, Experience and Skills:

Essential:-

Previous experience working in a facilities/customer service role

Excellent written and verbal communication skills
Ability to work as part of a small team to become a ‘Team Player’ whilst demonstrating initiative and ability to work independently
Attention to detail
IT literate

Desirable:-