Planned Maintenance Supervisor - Whiteley

Key Responsibilities Include
(but not limited to):

Operational
• Deputise for the Technical Services Support Manager
• Ensure PPM is scheduled in and completed on time with KPI’s being achieved with shortfalls being identified
• Raise any resource issues within good time to Technical Services Support Manager and work together to resolve
• Build strong relationships with both internal engineers and external subcontractors in relation to PPM processes
• Work closely with Technical Service Managers on any technical or resource issues
• Assist with invoice applications to the client
• Support with producing monthly client report
• Work closely with the Technical Services Support Manager to run performance stats for the PPM team and discuss improvement areas
• Manage aged jobs, communicating with the Technical Services Support Manager to ensure all jobs are in progress
• Ensure any client database systems are correctly updated with progress of jobs and the information we are providing is accurate
• Act as an escalation point for PPM Admin on specialist sub-contractor update queries, escalating through the correct channels where required
• Expected to offer suggestions for any noted process improvements and develop the new procedures
• Seek and respond to customer feedback
• Be a systems super user – providing support and training to the team
• Assist with the recruitment of new team members where required
• Minute taking and distributing for client and internal meetings
• Asset and property management – ensure all information for asset and property changes are accurately reflected in the system

People
• Establish high morale, passion and enthusiasm within the team including engineers
• Work with the Technical Services Support Manager to ensure the PPM Admin team have cover at all times and can function normally to cover periods of sickness and holiday
• Encourage effective communication between management, admin staff and other colleagues within the business
• Be a responsible contact for the client for any invoicing or administration related queries
• Line management responsibility for PPM Team based in the Whiteley Office

Minimum Requirements / Qualifications:

• PPM/Asset Experience is desirable
• Experience in a similar role would be beneficial
• Analytical experience to drill down into large volumes of data
• Good knowledge of a facilities maintenance environment
• Good organisational and interpersonal skills
• Ability to communicate at all levels
• Develop good and effective relationships with all aspects of the business internally and externally
• Flexible attitude and proactive nature
• Excellent written and verbal communication skills
• Able to work both independently and as part of a team
• Attention to detail
• Ability to use and teach Microsoft operating systems, Microsoft Office applications (Excel, Outlook, PowerPoint, Visio and Word) and Microsoft Publisher

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