Head of Contract Performance and Client Strategy
Head of Contract Performance and Client Strategy
FULL TIME – 40 hours per week
Salary: Competitive (Subject to knowledge and experience)
Location: Whiteley, Hampshire, with travel across Corrigenda offices and client locations as required
Job Summary
The Head of Contract Performance & Client Strategy is a senior leadership role responsible for leading Corrigenda’s Account Management function and driving strong commercial, contractual, client and service performance across the contract portfolio.
Reporting directly to the CEO and working closely with the Senior Leadership Team (SLT), the role will provide portfolio-level leadership, governance and challenge, ensuring Account Managers take clear ownership and accountability for the overall performance and success of their allocated accounts.
The postholder will maintain senior-level visibility of contract profitability, contract-specific P&Ls, revenue forecasting, WIP, client applications, invoicing, cash conversion, contractual risk, service performance and client health. The role is responsible for identifying trends, risks and underperformance across the portfolio and ensuring effective recovery action is implemented through the appropriate Account Manager and functional leads.
A key part of the role will be developing Corrigenda’s client strategy: strengthening senior client relationships, improving retention, supporting sustainable organic growth, identifying future client needs and ensuring strategically important accounts have clear and progressive account plans.
This is a strategic leadership role rather than a day-to-day account management position. Account Managers retain ownership of their individual accounts; the postholder is responsible for setting expectations, establishing consistent governance, challenging performance, developing the Account Management team and intervening at the appropriate level when risks or issues require senior support.
The role will operate closely with the Head of Technical Services and other functional leaders within Corrigenda’s matrix structure. Technical governance, standards, competence and technical line management remain within Technical Services, while the Head of Contract Performance & Client Strategy ensures Account Managers remain accountable for the impact that delivery performance has on their clients and contracts.
Key Responsibilities Include
(but not limited to):
Contract Performance & Commercial Governance
• Lead performance across Corrigenda’s contract portfolio and hold Account Managers accountable for the commercial, contractual, client and service performance of their accounts.
• Work with Finance, Commercial and Operations to maintain clear contract-specific P&Ls and visibility of revenue, cost, margin, profitability and forecast position.
• Maintain senior oversight of WIP, applications, invoicing, aged debt, cash conversion, variations and other material commercial matters.
• Challenge underperformance, margin leakage, unrecovered costs, poor forecast accuracy and unbilled activity, ensuring effective account-level recovery plans are implemented.
• Ensure Account Managers understand their contractual obligations, key risks, pricing mechanisms and commercial responsibilities.
• Lead or support significant negotiations relating to pricing, variations, scope changes, extensions, renewals and commercial arrangements.
• Provide the CEO and SLT with clear visibility of portfolio performance, material risks, client health and opportunities.
Client Strategy, Retention & Growth
• Lead Corrigenda’s approach to strategic client management and ensure key accounts have clear client strategies and structured account plans.
• Build strong relationships with senior client stakeholders and act as an escalation point for significant client, commercial or performance matters.
• Understand client health, future priorities and procurement intentions and identify early indicators of dissatisfaction or retention risk.
• Support Account Managers in complex client situations while ensuring they retain ownership of their account relationships.
• Develop strategies for client retention, contract renewal and sustainable organic growth within existing accounts.
• Work with Business Development on renewals, re-procurement, bids and opportunities to broaden services appropriately.
• Promote improvement, innovation, technology and better use of data where these can deliver measurable client or commercial benefit.
Leadership & Governance
• Lead, coach and develop Corrigenda’s Account Managers, setting clear objectives, responsibilities and performance expectations.
• Ensure Account Managers retain ownership of overall account outcomes, including where delivery activity sits within separate functional reporting lines.
• Coach managers to identify underperformance, agree recovery actions with the relevant functional leads, monitor progress and escalate appropriately.
• Establish consistent contract reviews, KPIs, management information and governance arrangements across the portfolio.
• Chair senior performance reviews focused on exceptions, trends, risks and strategic actions rather than routine operational updates.
• Develop the team’s commercial, contractual, client-management, analytical and matrix-leadership capability.
Matrix & Business Leadership
• Work collaboratively across Technical Services, Finance, Commercial, Operations, Business Development, SHEQ, Projects, HR and other support functions.
• Work in close partnership with the Head of Technical Services, recognising that technical governance, competence, assurance and technical line management remain within Technical Services.
• Where technical delivery affects contract or client performance, ensure the relevant Account Manager has effective recovery actions in place with the appropriate TSMs or functional leads and provide senior escalation where required.
• Identify cross-business issues affecting multiple accounts and lead or sponsor improvements to address root causes.
• Support mobilisations, new opportunities and business planning with appropriate client, commercial and contract-performance challenge.
• Promote sustainable and profitable growth across Corrigenda’s contract portfolio.
Knowledge, Experience and Skills:
Essential
• Portfolio contract profitability, margin performance and forecast accuracy.
• Clear and effective contract-specific P&Ls and commercial controls.
• Reduction in aged WIP, commercial leakage and unrecovered costs.
• Accurate and timely client applications and effective cash conversion.
• Client satisfaction, relationship health, retention and contract renewal.
• Strong strategic account plans and sustainable organic growth.
• Effective management of contractual, commercial and client risk.
• Strong and consistent contract governance across the portfolio.
• Performance, accountability and development of Account Managers.
Package:
• Competitive Salary.
• Annual Salary Review.
• 35 days holiday inclusive of bank holidays.
• Company Vehicle.
• Company Mobile.
• Private Medical Insurance following successful completion of the probationary period.
• Extensive learning and development opportunities, including opportunities for progression.
• Employee Assistance Programme – Offering guidance and advice on Personal, Health, Legal and Financial queries.
• Bupa Cashplan – benefits covered include dental, optical, physiotherapy and a health & wellbeing.
• Enrolment into our pension scheme.
• Refer a friend reward scheme – worth £750 per referral.
Corrigenda is proud to be an equal opportunities employer. We are committed to creating an inclusive workplace, fair treatment and a culture that values collaboration, growth and opportunity for all.
Join us to be part of a diverse workforce that values collaboration, growth, and opportunity for all.
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