Electrical Technical Service Manager

Key Responsibilities Include
(but not limited to):

Operational
• Lead and coordinate the delivery of electrical services groups portfolio.
• Manage labour, resource planning and operational delivery across managers, supervisors and engineers to ensure SLAs and KPIs are achieved.
• Ensure that all work delivered by the team is completed safely, on time, within budget and to the required standard.
• Work closely with managers throughout the business to maintain high levels of client satisfaction and service performance.
• Attend supplier, operational, site and client meetings as required.
• Take responsibility for specialist subcontractor performance, compliance and service delivery.
• Undertake supplier reviews and support the appointment and mobilisation of new specialist subcontractors as required.
• Review performance against SLAs and KPIs for the discipline and drive continuous improvement.
• Ensure that accurate cost estimates and quotations are provided in a timely manner.
• Order materials and request purchase orders in line with company procedures.
• Oversee tools, plant and equipment asset auditing within the electrical service area.

Health and Safety
• Provide H&S leadership and compliance across all electrical works.
• Support H&S training, toolbox talks and the communication of electrical safety rules.
• Ensure risk assessments and method statements are produced and are suitable and sufficient for tasks, minimising risk to employees, subcontractors and end users.
• Carry out site visits to monitor safety compliance and ensure corrective actions are implemented.
• Log near misses, support investigations and promote a positive safety culture.
• Support accreditation, compliance and technical audits.
• Attend internal and external H&S meetings.

People
• Lead and support an established team of managers, supervisors and engineers, and assist direct reports in managing their own teams effectively.
• Provide coaching, leadership and be a role model to the team.
• Promote company culture and maintain high levels of engagement, accountability and motivation.
• Ensure effective and efficient control of resource across the team, including succession and capacity planning.
• Identify training and development opportunities to enhance team capability and broaden service provision.
• Undertake review meetings with direct reports and agree development areas and objectives.
• Oversee and support the recruitment process for new engineers and other electrical team roles, in conjunction with the HR Team.
• Oversee and take an active role in new joiner inductions.
• Manage HR processes for the team such as holiday approvals, return to work meetings, leavers processes and employee relations matters.

Financial/Commercial
• Oversee profitability of jobs undertaken to ensure gross profit targets are achieved.
• Manage operational WIP, including open jobs not ready for invoicing.
• Ensure purchase orders are raised in accordance with company policy.
• Oversee purchase invoicing and manage approvals and queries.
• Process timesheet approvals and checks.
• Manage the team’s expenses.

Knowledge, Experience and Skills:

Essential
• Industry standard electrical qualifications.
• Proven experience in managing an established team of managers, supervisors and engineers.
• Excellent people management and leadership skills.
• Experience in CDM, health and safety and electrical compliance, with the ability to review or produce site-specific RAMS.
• Sound knowledge of FM hard service delivery and customer satisfaction.
• Commercial and financial awareness of planned and reactive service contracts.
• Excellent written and verbal communication skills.
• Able to identify issues and implement practical solutions.
• Resilient, organised and resourceful.
• Ability to prioritise and work under pressure.
• Personable, proactive and able to build rapport at all levels.
• Good understanding of HR processes and procedures.
• IT literate.
• The ability to satisfy enhanced DBS checks required for this role.
• A full UK driving licence.

Desirable
• Experience of working on local authority and educational sector contracts.
• Demonstrated ability to develop a team’s delivery model and expand service provision.
• Experience of growing self-delivery capability in electrical testing and inspection.
• Experience as Electrical AP and SSOW.

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