Business Administration Apprentice - Winchester

Permanent / 40 hours per week (Monday – Friday) Competitive Salary (subject to knowledge and experience) Reporting to: Office Manager

Job Summary
We are looking for a hardworking, friendly person who cares about delivering great service and support to our clients to join our small, dedicated team based at our office in Winchester. This is a busy telephone-based role so we are looking for someone who can respond quickly, confidently, and professionally to enquiries while at the same time delivering great customer service
A typical day involves:
• Taking phone and email enquiries from our clients, external contractors, and engineers.
• Logging their service requests and following up on outstanding works.
• Supporting our team of engineers with raising purchase orders, ordering parts and materials
• Liaising with external contractors about new and outstanding works.
• Updating client portals

Key Responsibilities will Include
(but not limited to):

• Answering inbound calls and creating reactive tasks on the CAFM system
• Signing off and filing completed worksheets for reactive tasks
• Raising purchase orders for materials and subcontractors
• Updating client CAFM systems with work updates for in house and sub-contracted works as
required to produce client monthly reports
• Liaising with external contractors to attend site and obtaining updates on reactive tasks
• Liaising with contract managers and engineers in relation to reactive tasks
• Assisting with other work activities when required and provide team cover during
holidays/sickness
• Any other tasks, within capabilities, as instructed by line manager

Knowledge, Experience and Skills:

A minimum of C/4 grade in English and Math (or equivalent)
• Great attention to detail
• Excellent written and verbal communication skills
• Ability to work as part of a small team to become a ‘Team Player’ whilst demonstrating
initiative and ability to work independently• Confident when speaking on the phone with a pleasant manner
• Well organised and able to prioritise workload
• IT literate – must be confident in all Microsoft Office Packages