Business Support Coordinator

12-Month Fixed Term Contract (Maternity cover)

Monday – Friday (40 hours per week)

Salary Band: Up to £34,000 (subject to knowledge and experience)

Location: Based at Whiteley

Reporting to: Head of Business Support

As a leading facilities services provider, we pride ourselves on delivering top-quality solutions to a broad range of industries including local authority, corporate, education, healthcare, and more. We are committed to maintaining efficient, sustainable, and safe environments for our clients and their stakeholders.

Job summary
We are seeking a proactive and detail-oriented Business Support Coordinator to join our dynamic team. This role is pivotal in supporting our operational and administrative functions, ensuring the smooth and efficient running of our services. The ideal candidate will be adept at managing multiple priorities, possess excellent communication skills, and have a strong inclination towards problem-solving and process improvement.

Key Responsibilities will Include
(but not limited to):

• Assisting the Head of Business Support
• Produce monthly and quarterly client management reports
• Assist with the coordination and oversight of daily operational activities
• Provide administrative support to management, including scheduling meetings, preparing reports, and handling correspondence
• Maintain and update records and databases, to ensure consistent accuracy for management reports and information being provided to stakeholders
• Facilitate communication between different departments to ensure seamless service delivery
• Assist in the implementation of new processes and technologies to improve operational efficiency
• Carrying out reviews and distributing actions on works in progress (open jobs not yet complete)
• Coordinating annual reviews of client contracts and applying financial uplifts if required
• Participate in regular training sessions to stay updated on industry standards and company policies

Knowledge, Experience and Skills:

  • At least 2 years of experience in an administrative or operational support role, preferably within the facilities management or service industry
    • Excellent written and verbal communication skills
    • Ability to prioritise and work under pressure
    • Proven experience of handling high volumes of administration work
    • Exceptional level of attention to detail and accuracy
    • Personable, proactive and able to build rapport at all levels
    • IT Literate with outstanding Microsoft Excel skills and knowledge



• Competitive basic salary – Banding A4
• 31 days’ annual holiday (inclusive of Bank Holidays)
• Pension
• Employee Assistance Programme
• Bupa Cashplan