Business Support Manager

Full Time / Monday – Friday
Whiteley – but will be required to travel to other offices across the South
£35,000 – £40,000 (depending on experience)

The role:
Corrigenda are looking to appoint an enthusiastic and motivated Business Support Manager to support our continued growth and development as a multi service maintenance provider in the South of England.
Reporting to the Head of Business Support, you will work closely with other managers across the business to ensure optimum and ongoing performance in line with company strategic objectives.
We are looking for someone who has a desire to succeed, has outstanding communication and is passionate about their role and the company.

Key Responsibilities Include
(but not limited to):

• Oversee and effectively manage the contract administration department to ensure their responsibilities and objectives are achieved in a timely and effective way
• Work alongside the Account/Contract Managers to strengthen the collaborative working relationship between operational and the administrative roles and functions, whist maintaining appropriate WIP levels across the contracts
• Support the teams in delivering an integrated, responsive, and effective service across the regional offices
• Improve service delivery through maximising efficiencies and effectiveness by continuing to improve processes and systems
• Actively share best practices throughout teams/departments and seek opportunities for profit improvement and profitable organic growth
• Working with the operational team to ensure first class delivery is achieved and CAFM systems are maintained
• To provide support in specific business projects that improve the delivery to customers
• Ensure process and procedures operate in accordance with Corrigenda quality systems
• Assist with mobilisation of new awarded contracts and renewal of existing contracts, ensuring a smooth transition
• Ensuring client reports are produced and submitted in time monthly and/or quarterly by the administration team
• Deputise the Head of Business Support when required

People:

• Encouraging and supporting a working collaborative environment
• Inspire, challenge and empower others to achieve and build on their skills through a mentoring and coaching approach
• Develop team building ethos and lead by example
• Generates enthusiasm, high morale and positive team spirit, recognising and rewarding achievements and behaviors which support the business goals
• Ensure effective communication between managers and other business departments
• Carry out operational HR functions such a performance reviews, grievances, disciplinaries and formal sickness reviews as necessary
• Recruit for the necessary positions within the team

Person profile:

• The ability to communicate clearly, confidently in a professional manner at all levels both internally and externally
• Commercially aware with the display this
• Experienced with managing a team and carrying out basic HR tasks
• Extremely Organised demonstrating good attention to detail
• Adaptable to change and be able to demonstrate flexibility and re-prioritise your focus to support the company’s strategic objectives
• Work well under pressure and have the ability to remain calm and positive in a busy environment
• Use initiative to solve problems without the need to escalate
• Self-Motivated with high levels of efficiency and pro-activity
• Have extremely high standards
• Handle sensitive information with the highest level of discretion and confidentiality
• Demonstrate honesty, reliability, and integrity

Package:

• Basic salary £35,000 – £40,000 (depending on experience)
• 31 days annual holiday (including bank holidays)
• Pension
• Annual company performance related bonus
• Employee Assistance Programme

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Apply
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