Contract Administrator - Fleet

Key Responsibilities Include
(but not limited to):

•

Initial handling and logging of various client requests via telephone, email or online portals

· Answering the phone in a timely manner and directing calls / taking messages accordingly

· Liaise with and provide feedback to customers on the progress of jobs

· Liaise with external contractors

· Generating jobs on the Corrigenda CAFM system

· Relaying instructions to engineers and collating details of works in progress

· Processing and inputting worksheet information correctly onto our system

· Liaise with contract managers and engineers to ensure effective communication

· To contribute to implementing new working methods and actively participate in continuous improvement

· Updating client portals

· Raise and issue purchase orders for materials and subcontractors

· Assist with arranging site access & appointment bookings with clients

· Other general administrative duties

· Assist with other work activities when required and provide team cover during holidays/sickness

Knowledge, Experience and Skills:

Person Profile

· Previous experience working in a front-line customer advisor / helpdesk role

· Previous experience dealing with customer queries

· Excellent written and verbal communication skills

· Ability to achieve high levels of customer satisfaction

· Ability to work as part of a small team to become a ‘Team Player’ whilst demonstrating initiative and ability to work independently

· Attention to detail

· IT Literate with strong Microsoft Word, Excel skills and knowledge

· A minimum of C/4 grade in English and Math (or equivalent)

Desirable

· Previous experience working in a facilities role

· Experience in using client data bases for call handling and task logging

Apply