Customer Service Advisor

FULL TIME – 40 hours per week

Monday to Friday – Alternating Work Pattern – 08:00 – 16:30 / 08:30 – 17:00

Salary: Up to £26,000 (subject to knowledge and experience)

Benefits: 23 days holiday plus bank holidays, Company Pension, Employee Assistance Programme

Corrigenda are looking to recruit an enthusiastic Customer Service Advisor, who will be based at our Segensworth office, with occasional visits to other offices for training, meetings etc.

The successful candidate will be responsible for the co-ordination and management of customer service requests and acting as first line support for clients. Requests come in via the telephone, email and online portals, so we are looking for someone who can respond quickly and confidently to enquiries while at the same time delivering great customer service. Good computer skills and attention to detail are essential.

If you feel you have the right skills and experience to succeed in the role, we would love to hear from you.

Key Responsibilities Include
(but not limited to):

• Initial handling and logging of various client requests via telephone, email or online portals
• Answering the phone in a timely manner and directing calls / taking messages accordingly
• Liaise with and provide feedback to customers on the progress of jobs
• Liaise with external contractors
• Updating client systems
• Generating jobs on the Corrigenda CAFM system
• Relaying instructions to engineers and collating details of works in progress
• Processing and inputting worksheet information correctly onto our system
• Liaise with contract managers and engineers to ensure effective communication
• To contribute to implementing new working methods and actively participate in continuous improvement
• Updating client portals
• Raise and issue purchase orders for materials and subcontractors
• Assist with arranging site access & appointment bookings with clients
• Other general administrative duties
• Assist with other work activities when required and provide team cover during holidays/sickness

Knowledge, Experience and Skills:

• Excellent written and verbal communication skills
• Confident when speaking on the phone
• Ability to prioritise and work under pressure
• Ability to achieve high levels of customer satisfaction and build strong relationships with both clients and colleagues
• Great attention to detail
• IT literate – must be confident in all Microsoft Office Packages, particularly Excel


• Up to £26,000
• Company pension
• BUPA cash plan
• Overtime opportunities
• 31 days’ holiday (including bank holidays)
• Employee Assistance Programme
• Refer a friend reward scheme


Please fill out the form below and upload your CV.

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