Electrical Technical Service Manager

Key Responsibilities Include
(but not limited to):

Operational
• Process quotes and manage these as appropriate, liaising with the Client Relationship Manager
• Manage labour and resource allocation and planning for reactive works ensuring SLAs are achieved
• Undertake Supplier reviews and set up new suppliers as appropriate
• Responsible for Subcontractor performance management
• Attend supplier meetings, operational site meetings and client meetings as required
• Undertake supplier inductions
• Review performance against SLA’s and KPI’s for discipline
• Undertake tools and equipment asset auditing
• As required to provide site assistance / site set ups
• Order materials and request purchase orders

Health and Safety
• Provide H&S leadership and compliance on all works
• Attend internal and external H&S meetings
• Support H&S training and toolbox talks for staff
• Support accreditation audits
• Carry out site visits to check on safety compliance on site and ensure any corrective action is taken
• Log near miss reports and undertake accident investigations
• Ensure risk / method statements are produced and are suitable and sufficient for tasks minimising risks to engineers and end users

People
• Undertake review meetings with direct reports and agree development areas and objectives
• Responsible for HR matters across the Technical Service area, and supporting any direct reports to manage their teams
• Identify potential areas for training to enhance capability
• Provide coaching and be a role model to the team
• Promote the company culture and ensure motivation of staff
• Ensure effective & efficient control of resource across the team
• Oversee and support the recruitment process for new engineers, in conjunction with the HR Team
• Oversee and take an active role in new joiners inductions
• Manage HR processes for the team such as holiday approvals, return to works, leavers process as well as any employee relations issues

Financial/Commercial
• Oversee purchase invoicing and manage any approvals and queries
• Oversee profitability of jobs undertaken to ensure Gross Profit targets are achieved
• Manage operational WIP – including open jobs not ready for invoicing
• Process timesheet approvals and checks
• Manage the teams expenses
• Ensure purchase orders are raised in accordance with company policy

Knowledge, Experience and Skills:

Essential:
• Qualified Electrician
• A working knowledge and experience of the current relevant Electrical technical standards
• Excellent written and verbal communication skills
• Experience in CDM and health & safety with the ability to create site specific RAMs.
• The ability to satisfy enhanced DBS checks that will be required for this role.
• Ability to prioritise and work under pressure
• Resilient and resourceful
• Personable, proactive and able to build rapport at all levels
• Able to offer solutions to problems that have been identified
• Sound knowledge of FM hard service delivery and customer satisfaction
• Commercial and financial awareness of Planned and reactive service contracts
• Excellent people management skills
• Good understanding of HR processes and procedures
• IT literate
• A full UK driving licence

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