Facilities Coordinator - Segensworth

Location: Segensworth
Reporting to: Business Support Manager

Salary: Up to £27,000

Job summary
This role involves organising and priortising work schedules for engineers and monitoring the progression of those works.
The resource scheduler will ensure that calls and queries are responded to within a timely manner and meet client SLAs and expectations.
The resource scheduler is the first point of call to resolve urgent issues/scenarios that may arise whilst remaining calm and professional.

Key Responsibilities Include
(but not limited to):

• Scheduling Reactive Maintenance tasks and Quoted works to be completed
• Monitoring and assigning urgent Reactive Maintenance tasks, ensuring that they are
attended to in line with Client SLAs and expectations
• Answering inbound calls and updating jobs on CAFM system
• Raising purchase orders for materials and subcontractors
• WIP management to ensure that reactive maintenance tasks are progressed and completed
in accordance with Client SLA’s
• Updating work in progress (WIP) reports on weekly basis to ensure these are kept up to date
for reporting to client
• Liaising with technical managers, client relationship managers and engineers to ensure that
Reactive Maintenance tasks are completed in accordance with Client SLAs
• Liaising with external contractors to attend site and get updates on work in progress
• Scheduling engineer resources in an efficient geographical method
• Ensuring that only appropriately qualified or experienced staff carry out services allocated to
them efficiently, safely and to standard
• Daily “housekeeping” of CAFM systems including checking for unassigned tasks, chasing up
late paperwork etc
• Any other tasks, within capabilities, as instructed by line manager

Knowledge, Experience and Skills:

• Excellent attention to detail
• Ability to prioritise and work under pressure
• Excellent problem solving and decision-making skills
• IT literate – must be confident in all Microsoft Office Packages
• Ability to work as part of a small team and to be a” Team Player’ whilst demonstrating initiative and ability to work independently
• Excellent written and verbal communication skills
• Confident and professional telephone manner
• Excellent written and verbal communication skills
• Excellent listening and questioning skills