Service Coordinator - Whiteley

Service Coordinator
FULL TIME – 40 Hours
Salary: £26,000 (Subject to knowledge and experience)
Location: Whiteley
Reporting to: PPM Compliance Manager

Job Summary
Corrigenda is actively seeking a dynamic and dedicated Service Coordinator to join our team. In this role, you will play a pivotal role in coordinating and managing planned maintenance visits, ensuring their prompt completion and meticulous documentation in our client database.

Additionally, you will be entrusted with updating and maintaining client asset information and records, providing crucial support to ensure smooth departmental operations. As the primary point of contact for engineers, contract managers, external contractors, and clients, you will adeptly resolve issues and inquiries with professionalism and efficiency. Join us and become a valued member of a team dedicated to achieving excellence in planned maintenance administration.

Key Responsibilities Include
(but not limited to):

• Update and maintain assets & records ensuring all required documentation is completed and uploaded to Corrigenda’s and the client CAFM system in a timely manner
• Update client CAFM systems with work update for in house and sub-contracted works as required to produce client monthly reports
• Schedule in-house engineers and specialist subcontractors to attend jobs, arranging access requirements directly with site and populating the resource planner
• Liaise with contract managers, engineers, and external contractors to ensure that paperwork and reports are received on time and completed to the correct standard
• Reviewing the accuracy of the maintenance plans and ensuring jobs/orders have been raised correctly
• Assist with providing accurate information for management reports
• To support the handling and logging of client requests via telephone or email
• Raise purchase orders for materials and subcontractors
• Assist with other work activities when required and provide team cover during holidays/sickness
• Any other tasks, within capabilities, as instructed by line manager

Minimum Requirements / Qualifications:

• Excellent attention to detail
• IT literate – must be confident in all Microsoft Office Packages particularly Excel
• Ability to prioritise and work under pressure
• Ability to work as part of a small team to become a ‘Team Player’ whilst demonstrating initiative and ability to work independently
• Experience in using CAFM systems for call handling and task logging
• Experience in quality assurance and/or compliance
• Excellent written and verbal communication skills
• Excellent telephone skills
• Experience working in a facilities role

Benefits:

• Competitive salary
• 31 days’ annual holiday (inclusive of Bank Holidays)
• BUPA Cashplan
• Enrolment into our pension scheme
• Employee Assistance Programme
• Refer a friend reward scheme
• Health and wellbeing staff discount website through BUPA
• On Site Parking

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